Name *

First Name

Last Name

Gender *

What is your gender?

Female

Male

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No-Show Policy *

If you are a new patient and you miss your first appointment, another appointment will not be made. Our office has a strict no-show and late cancellation policy. If you miss or late cancel for a 15-minute appointment, the fee is $50.00. For a 30-minute appointment, the fee is $150.00. The appointment will not be rescheduled unless this fee is paid. If a patient is late for the appointment, the appointment will be rescheduled, and the above late cancellation fees will apply. These policies are determined by the doctors, not the staff. If you have a concern with clinic policies/fees, please discuss this with your doctor, not with the staff.

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Zero Tolerance for Abuse *

Our clinic does not tolerate any form of verbal or physical abuse or harassment either in person or over the phone. If you mistreat our staff or physicians, authorities will be contacted. You will be removed from the premises and you will be dismissed by the doctor from their practice.

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Urgent Same Day Appointments *

We reserve slots each day for urgent, acute illness. Some examples are: UTI, sinus infections, fever, suspected pneumonia, muscle sprain/strain. Call first thing in the morning at 8 AM to get an urgent, same-day appointment if available. If a same-day slot is not available, our staff will refer you to the Calgary West Central PCN Patient Care Centre - this is a clinic hat provides back-up for our doctors at Westside Medical for urgent matters.

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Prescription Refills *

Running out of prescriptions due to failure to schedule an appointment on time does not qualify as an urgent appointment. We ask that patients book their regular appointments in advance for Rx reviews and refills.

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Referrals and Results *

You must see your family physician in person to get a referral to a specialist. All referrals to specialists as well as all results (labs, imaging, etc.) require you to follow-up to review the recommendations/results.

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Meet and Greet Policy *

Once you are registered, please be aware that you are still not a patient of Westside Medical until you have had your first appointment to meet the doctor and the doctor has accepted you as a patient. Appointments are schedule on a first came first serve basis. Until you are an accepted patient, please see a walk-in clinic doctor (or urgent care/emerg if urgent). Please do not call the clinic to be moved ahead of others that have registered before you.

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